Home / Course catalog / Trauma-Informed Customer Service (On-Demand)

On Demand Capacity Building

Trauma-Informed Customer Service (On-Demand)


Content
  • Module 0: Course Introduction and Welcome
  • Trauma-Informed Customer Service Course Objectives
  • Course Pre-Survey
  • Welcome to Your Course
  • Navigating Your Course
  • Module 1: Trauma-Informed Nutrition Security
  • Welcome to Module 1
  • Mindfulness Moment
  • Introducing Our Program Participants: Caleb
  • Introducing Our Program Participants: Rowan
  • Introduction to a Trauma-Informed Approach
  • Module 1 Wrap Up
  • Module 1 Reflection (Activity)
  • Module 2: Conflict Prevention 101
  • Welcome to Module 2
  • Conflict Prevention
  • Module 2 Knowledge Check
  • The Escalation Curve
  • Other Strategies for Preventing Conflict
  • Module 3: Beginning with Ourselves
  • Welcome to Module 3
  • Activity: Match the Term
  • The Challenges of Dysregulation
  • Mindfulness Moment: STOP
  • Module 3 Wrap Up and Reflection
  • Module 4: Reframing
  • Welcome to Module 4
  • Reframing Common Behaviors
  • Module 4 Wrap Up and Reflection
  • Module 5: De-Escalation/L.A.S.T.
  • Welcome to Module 5
  • L.A.S.T. Overview
  • Activity: L.A.S.T.
  • L.A.S.T. Activity Submission
  • Have a Customer Service Plan
  • Module 6: Closing
  • Steps for Completion
  • Share Your Feedback! 
  • Optional Resource Library
  • Course Post-Survey
  • Training Bibliography
Completion rules
  • All units must be completed